How it works
STEP 1 – Choose your photo
Choose your favorite photo of your pet (dog, cat, dog, bird, horse, or any other companion).
STEP 2 – Personalize It!
Nothing makes us happier than meeting a new fur baby! We offer many different background colors, two frame styles, and we’ll top it off with putting their name front in center!
STEP 3 – Illustration Begins!
Our team is comprised of talented and professional designers who have perfected the art of pet illustrations. Your pet will be 100% unique and illustrated by hand!
STEP 4 – Review Your Portrait!
We know how important your pet is to you. We also understand just how important it is to make sure you’ll enjoy your final pet portrait.This is why we send you a mockup for you to approve BEFORE we produce your custom pet portrait!This ensures you’ll be 100% happy when you receive your item.
STEP 5 – Receive Your Portrait!
We understand how excited you are to receive your new custom pet portrait. That is why you won’t wait weeks or even months to receive your item.We will deliver your custom pet portrait within 10 business days after placing your order!
PHOTO GUIDELINES – PHOTO TIPS FROM OUR EXPERTS!
- Take your pet photo at eye level with your pet
- It works best if the pet is looking away from the camera
- Try to make it a close up, so we can see your pet’s unique features
- Outdoor natural daylight always results in the best photos. Try to avoid bad lighting!
- Avoid uploading blurry photos
- Make sure no ears are out of the frame!
We use the exact photo you upload with your order, during our artwork creation process. So make sure that the angle works well with your chosen portrait template, that the fur color is true to real life, and that you are overall happy with the photo you upload. We do try to add here to any notes added to orders but cannot guarantee it. We can indeed remove red eye, but we can’t make your pet’s mouth open, if it is closed in the photo.
If we receive a photo that doesn’t follow our guidelines, we cannot guarantee that the final edit will come out as you want it to. We cannot offer replacements in these cases, so take your time to take a good photo.
Note that all examples on site were made from high quality photos. It’s your responsibility to make sure the photo you provide meets our guidelines. If it doesn’t we will try our best to produce a high level finish but generally your result will not match that shown on our website.
While we do try to review all photos we receive, sometimes our order volume demands that we increase product production levels and therefore this stage is often skipped. That’s why it’s so important that you provide a photo that is of a high quality.